Shipping & Returns


Please contact us for further details, via our website or phone 0800 700 851

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If your goods arrive damaged, we will send out a replacement for you at our earliest convenience.

Consumable items sold through the online store cannot be returned due to hygiene reasons.


This shop is only for supply of batteries and hearing aid consumables in New Zealand. International shipping is not available.

$5 shipping & handling for orders up to $50.

Free shipping for orders $50 and over.